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The Legal Bit

Last Updated: 1st September 2026

1. About Us This Privacy Policy applies to Arctivál (ABN: 39187001007, located in Sydney, Australia ("we", "us", or "our"). We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

2. Information We Collect We collect personal information necessary to provide our products and services. This includes:

  • Contact & Identification Data: Name, email address, phone number, delivery address, and billing address.

  • Transactional Data: Order history, payment details (processed securely via third-party gateways), and shopping preferences.

  • Technical Data: IP address, browser type, device information, and site interaction data collected via cookies.

3. How We Collect Your Information We collect personal information directly from you when you:

  • Visit our website or create an account.

  • Purchase products or submit a customer service query.

  • Subscribe to our mailing list or participate in promotions.

4. How We Use Your Information We use your information to:

  • Process, fulfill, and deliver your orders.

  • Communicate with you regarding orders, updates, and customer support.

  • Send marketing communications (where you have opted in). You can opt out at any time.

  • Improve site functionality and personalize your shopping experience.

5. Disclosure of Personal Information We may disclose your personal information to third parties who assist us in operating our business, including:

  • Payment processors (e.g., Shopify Payments, Stripe, PayPal).

  • Logistics and courier partners for order delivery.

  • IT support, hosting, and marketing service providers. We do not sell your personal information to third parties.

6. Overseas Disclosure Some of our service providers (such as cloud hosting or marketing platforms) may store data overseas. We take reasonable steps to ensure these providers comply with Australian privacy standards.

7. Data Security We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

8. Accessing and Correcting Your Data You have the right to request access to or correction of the personal information we hold about you. Contact us at [Insert Contact Email] to make a request.

9. Complaints & Contact Information If you have a privacy complaint or query, please contact us at:

  • Email: arctival@outlook.com

  • Address: Sydney, NSW, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Terms and Conditions

Last Updated: 1st September 2026

1. General This website is operated by Arctivál (ABN: 39187001007). By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions. These terms are governed by the laws of New South Wales, Australia.

2. Eligibility & Account Responsibilities

  • You must be at least 18 years old or accessing the site with parental consent.

  • You are responsible for maintaining the confidentiality of your account credentials.

3. Pricing & Payments

  • All prices are displayed in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax), unless stated otherwise.

  • Prices and product availability are subject to change without notice.

  • Payments must be made via our accepted checkout channels. Orders will only be dispatched upon full payment clearance.

4. Orders & Availability

  • Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for reason, including stock unavailability or pricing errors.

  • In the event of an order cancellation by us, a full refund will be issued.

5. Shipping & Delivery

  • Delivery times provided at checkout are estimates only. We are not liable for shipping delays caused by third-party carriers.

  • Risk of loss passes to you upon dispatch to the carrier, subject to consumer rights under the ACL.

6. Returns, Exchanges, & Consumer Rights

  • Australian Consumer Law (ACL): Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

  • Change of Mind: We offer exchanges or a full refund within 14 days of receipt, provided items are unworn, unwashed, and have original tags attached. Any return postage costs are paid for by the returner, we recommend a tracked postage servcie as we can’t be held liable for any returns lost in transit.

7. Intellectual Property All content on this website—including logos, designs, text, graphics, images, and software—is the property of Arctivál and protected by Australian and international copyright and trademark laws. Unauthorized reproduction or use is strictly prohibited.

8. Limitation of Liability To the maximum extent permitted by law, Arctivál is not liable for any indirect, incidental, or consequential damages resulting from your use of this website or purchased items.

9. Contact Information For any questions regarding these Terms and Conditions, please contact us at:

  • Email: arctival@outlook.com

  • Location: Sydney, New South Wales, Australia